Disruptions in the patient information system are slowing down services
9.11.2026 7.36Updated:9.11.2026 8.50
Our patient information system was updated to a new version over the weekend. Since the update, disruptions in the system have been slowing down our services.
Updated: 9 November 2026 at 10.40
The disruptions are affecting our services in the following ways, among others:
- Lunna: The service is experiencing disruptions that may cause delays or prevent clients from using it. For example, appointment booking is currently unavailable, and the waiting time for the chat service is over an hour.
- Citizen’s Online Health Service is currently unavailable.
If your matter is not urgent, we ask you to contact us later this week, if possible. This will help us serve clients who need urgent assistance as smoothly as possible.
In a life-threatening emergency, call 112.
We apologise for the inconvenience caused by the disruption.
- Disruption notice