Social and crisis emergency services
We assist with urgent social welfare cases and acute traumatic crises on evenings, nights, weekends, and public holidays.
Emergency Social Services provide urgent, essential assistance for people of all ages when immediate action by social service is required. Examples include:
- concern about a minor's living conditions or safety
- domestic and intimate partner violence
- concern about an older person's ability to manage at home
Anyone can seek help for themselves, a loved one, or a friend. Help can also be requested by a public authority.
Crisis Emergency Services provide immediate crisis support in crisis situations, such as:
- the sudden death of a loved one
- violent incidents
- serious injury or sudden serious illness
- a fire
Emergency crisis support is typically short-term, and the need for support is always assessed on an individual basis. Social and crisis emergency services maintain 24/7 major-incident preparedness and, in exceptional situations, are responsible for arranging psychosocial support.
Conditions for receiving the Service
Social and crisis emergency services are available to anyone living in or staying in Western Uusimaa who needs urgent, essential social services or immediate crisis support.What to do
1 In an emergency
- If the situation is an immediate threat to life or health, call 112.
2 In an acute crisis
- If you are experiencing an acute crisis (e.g., the death of a loved one, violence, a sudden serious illness or injury, or a fire) call our on-call number at 029 151 2221. We are available 24/7.
3 Urgent, essential social services
During office hours, please use:
- Counselling in social services – social services for adults, families with children, and persons with disabilities
- Senior Info – social services for people aged 65 and over
Outside office hours, urgent, essential social services are available by calling 029 151 2221.