Social Services Guidance – Support for Everyday Challenges

We provide guidance on various everyday challenges, as well as issues related to disability or child welfare.
We explain how to apply for services or benefits, and if needed, advise on the necessary attachments for processing your application.

We also inform you about services offered by our partners and, when appropriate, refer you to them — for example, to organizations or municipal services.

Our goal is to find a suitable solution for you already during the first contact.

Our service is open to everyone, and contacting us does not automatically create a client relationship with social services.

• Financial difficulties, income support
• Challenges in family life, parenting support
• Disability, chronic illness, reduced functional capacity
• Crisis situations, violence, loneliness
• Special situations in families with children
• Support for informal caregivers and close relatives

We are available on weekdays from 9.00 to 12.00. Closed on public holidays.
You can wait on the line for an answer or leave a callback request — we will call you back as soon as possible.

• Social Services for Adults 029 151 3100
• Social Services for Families with Children 029 151 2360
• Disability Services 029 151 2425

If you have questions about social services for people over the age of 65, please contact Senior Info.

We recommend that you contact social services guidance primarily by phone or through the Lunna chat(external link). This allows us to assess your situation and direct you to the appropriate service as quickly as possible.

For matters related to financial assistance, the primary way to access services is by submitting an application through the electronic service channel. If you are unable to submit an application electronically or need support with the process, you may visit the walk-in service.

You may use the walk-in service, for example, if you:

• need urgent assistance on the same day
• are at immediate risk of becoming homeless
• do not have access to a phone or electronic services
• need support with applications or online services and do not have the necessary equipment or means of electronic identification.

At the walk-in service, your situation will be assessed and appropriate next steps will be agreed upon.

At the Espoo walk-in service, you can receive help in urgent situations related to adult social work as well as support with practical matters such as completing applications and using online services. The walk-in service is open on weekdays from 9.00 to 15.00. After 14.00, only situations assessed as urgent by social services will be handled. Clients may still use the service point independently until 15.00, for example to use computers, access online services, or submit applications. However, support from a social instructor in completing applications, printing documents, or other service-related assistance cannot be guaranteed between 14.00 and 15.00. Please note that the service point closes at 15.00, and clients are expected to leave the lobby at that time unless further arrangements have been specifically agreed with a social instructor.

At the walk-in services in Lohja and Raasepori, social instructors provide advice and guidance on matters related to adult social work. When necessary, you will be referred to services that are appropriate for your situation.

This phone number is intended for use by authorities only, such as the police or staff at educational institutions. We serve authorities on weekdays from 8 AM to 3 PM. Closed on public holidays.

• Child Welfare Services 029 151 3530

Outside office hours, authorities are served by the Western Uusimaa Social and Crisis Emergency Services.