Social Services Guidance – Support for Everyday Challenges Starting from October 1, 2025
Do you need help with everyday challenges, financial issues, family life, or crisis situations? Don’t hesitate to reach out – we’ll help you find the right support. We provide guidance on social services intended for people under the age of 65 and assist you in accessing the services you need.What Kind of Support Can You Get?
We provide guidance on various everyday challenges, as well as issues related to disability or child welfare.
We explain how to apply for services or benefits, and if needed, advise on the necessary attachments for processing your application.
We also inform you about services offered by our partners and, when appropriate, refer you to them — for example, to organizations or municipal services.
Our goal is to find a suitable solution for you already during the first contact.
Our service is open to everyone, and contacting us does not automatically create a client relationship with social services.
- Financial difficulties, income support
- Challenges in family life, parenting support
- Disability, chronic illness, reduced functional capacity
- Crisis situations, violence, loneliness
- Special situations in families with children
- Support for informal caregivers and close relatives
Lunna - Digital services platform
Social Services Guidance chat open Mon-Fre from 8 AM to 4 PM. Non-urgent messages 24/7. We will respond within three business days. Download the Lunna app or use Lunna online at lunna.fi
Call Us
We are available on weekdays from 9 AM to 12 PM. Closed on public holidays.
You can wait on the line for an answer or leave a callback request — we will call you back as soon as possible.
- Social Services for Adults 029 151 3100
- Social Services for Families with Children 029 151 2360
- Disability Services 029 151 2425
If you have questions about social services for people over the age of 65, please contact Senior Info.
Visit Us in Person
Walk-in appointments are available only for adult social work matters. Clients are served in the order of arrival.
Text Message Service for People with Hearing or Speech Impairments
If you have a hearing impairment or are unable to speak, you can contact us by sending a text message.
Please include your full name, date of birth, and the reason for contacting us in your message.
Send your text message to 045 739 59347.
We are available on weekdays from 9 AM to 12 PM. Closed on public holidays.
Contact Information for Authorities
This phone number is intended for use by authorities only, such as the police or staff at educational institutions. We serve authorities on weekdays from 8 AM to 3 PM. Closed on public holidays.
- Child Welfare Services 029 151 3530
Outside office hours, authorities are served by the Western Uusimaa Social and Crisis Emergency Services.
Wellbeing for Residents of Western Uusimaa
Wellbeing-promoting activities support your overall health and offer tools for a fulfilling life. With the search engine, you can look for services and various activities in your local area. Activities are organized by wellbeing services counties, municipalities, cities, private providers, and organizations.