Lunna - Digital services platform

You can use Lunna either in the mobile app or in a web browser. To use Lunna, you need strong identification with online banking credentials or a mobile certificate. Some services can also be used without logging in at lunna.fi(external link).

1. Download the mobile app from Google Play or the App Store.

   Download the app for Android(external link)

   Download the app for iOS(external link)

2. Identify yourself with your online banking credentials or mobile certificate. Strong identification is valid for up to three months.
3. During your first login, you must enter your phone number and accept the app’s terms of use. You can review the terms by clicking the Terms of Use button.
4. Next, you will be asked for permission to allow notifications (SMS, email, push notifications).
5. If your strong identification is still valid, you can later log in using:
   • PIN code
   • Fingerprint
   • Facial recognition

When you log in to Lunna for the first time and register as a user, the app will ask permission to send notifications such as SMS, email, and push notifications. These settings are approved during registration and can later be viewed and modified in Lunna under My information → Consents. In the browser version, you can find these settings in your profile. Also check your device settings to ensure Lunna notifications are allowed.

You will receive notifications from Lunna when something new happens in your matter. You will receive a text message (SMS), for example, when you have a new message, a new questionnaire, or a one‑time verification code. Notifications about scheduled chat invitations and cancellations and confirmations of appointments booked or cancelled via Lunna are sent by email.

If you use the Lunna app, please allow push notifications in your device settings so that notifications are delivered directly to your smart device.

The purpose of notifications is to help you notice important contacts in time and manage your matters smoothly.

1. Check that your phone number includes the country code (+358) in Lunna. Add the country code and save the changes.
2. Make sure notifications are enabled.
   • In the app: My information, Consents
   • In the browser: My information, Profile, Consents
3. Check your phone or tablet settings
   • Ensure you have allowed the app to send notifications in your device settings as well.
4. Check the spam folder in your messaging app
   • Many phones have a separate spam folder for text messages where notifications may end up.
5. Check your messages directly in Lunna
   • If you are waiting for a reply, check your incoming Lunna messages regularly.

To use the Lunna app or update it to the latest version, your device must have a sufficiently recent operating system:

• Android devices: Android version 11 or later
• iPhone and iPad: iOS version 17 or later

Newer operating systems ensure the security and integrity of the app, older versions no longer receive security updates.

If your device does not meet these requirements, you can use Lunna in a browser at lunna.fi(external link).

You can change the language in the Lunna app under My information. In the browser version, the language selector is in the upper left corner of the page. Lunna is available in Finnish, Swedish, and English.

Lunna is available to all residents of the Western Uusimaa Wellbeing Services County. We also serve part‑time residents and visitors. You can also handle matters in Lunna on behalf of a loved one living in Western Uusimaa, even if you live elsewhere.

You can use the online service either by identifying yourself or anonymously. Anonymous use means you do not need strong identification such as online banking credentials or a mobile certificate. In anonymous mode, you can receive only general guidance. When you use the service for the first time — whether identified or anonymously — you must accept the data protection description and terms of use.

You can handle matters on behalf of another person in Lunna if:

• you are the guardian of a child under 18, or
• you have been granted Suomi.fi authorizations for both social welfare and health care matters.

To act on someone’s behalf, you must add the person to your Lunna profile.

See the instruction video on acting on behalf of someone in Lunna.

You must add all persons for whom you want to act in Lunna. This also applies to minors.

In the mobile app

1. Log in to the Lunna app.
2. Select My information.
3. Select Act on behalf of someone.
4. Select Add person.
5. Select Go to the Suomi.fi service to choose the individuals you want to add.
6. Confirm your selections with Select and continue to the service to return to Lunna.

The selected person now appears on your list, and you can act on their behalf. Before starting a conversation, choose for whom you are acting.

In the browser

1. Go to lunna.fi(external link) and identify yourself.
2. Select Profile.
3. Navigate to Act on behalf of someone.
4. Select Add person.
5. Select Go to the Suomi.fi service to choose individuals.
6. Confirm your selections and return to Lunna.

In Lunna, you can view your health information and update your contact details. Read more in the news article on our website. 

The following information is currently shown in Lunna:

• Patient notes: entries made by health care professionals (excluding oral health care).
• Laboratory referrals and test results: most results are shown immediately, some with a delay.
• Appointments: upcoming and past appointments, including related instructions and cancellation terms. If there is an active Cancel appointment button in the booking, you can cancel the appointment in Lunna.

You can also view the health information of a person on whose behalf you act.

Only information documented within services of the Western Uusimaa Wellbeing Services County is shown in Lunna.
Entries made in HUS services are still shown in Maisa(external link).
In MyKanta(external link), you can view information from both public and private social and health care providers.

Prescriptions cannot be renewed directly in Lunna. You can view and renew prescriptions in the MyKanta service.

If this is not possible, a prescription can also be renewed through the health station’s digital clinic in Lunna.

You can book appointments in Lunna for selected services. Read more in the news article on our website.

Book an appointment in Lunna:

• In the mobile app, Booking can be found directly in the bottom menu.
• In the web service, select Appointments and then Book appointment.

Remember to select both the service and the service unit or muncipality before searching. Please note that a booked appointment cannot yet be rescheduled in Lunna.

A doctor's appointment cannot be booked directly in Lunna. Contact the health stations' digital clinic, where a healthcare professional will assess your need for care and, if necessary, book an appointment for you.

You can cancel appointments via Lunna that you have booked yourself or that have been booked for you, in accordance with our cancellation terms, if there is an active Cancel appointment button in the booking.

• In the mobile app, the appointment to be cancelled can be found under: My information, Appointments
• In the web service, you can find appointments to cancel under My activities. Browse the list until you find the correct appointment.

Sign in to Lunna(external link)

Lunna is the digital services platform of the Western Uusimaa Wellbeing Services County.
Alongside Lunna, national and specialized electronic services are used: OmaKanta and Maisa.

MyKanta is a national service where you can find all health information and prescriptions recorded by health care providers in Finland.

Maisa is used in HUS specialised health care.

If your care is provided in a HUS unit, information related to your care — such as appointments, messages, and test results — is shown in Maisa.

In Lunna, you can participate in a video meeting either with a booked time or through referral from the chat.

A video appointment corresponds to a standard reception visit and is intended for personal use. Some video appointments may be subject to a fee, and you will always be informed of any charges beforehand.

A professional will send you a message in Lunna no later than the start of your scheduled appointment and ask you to start the video connection.
When the message arrives, open it in Lunna under Open discussions and accept the invitation to the video appointment.

For the best experience, choose a quiet space and ensure your privacy. Allow access to your camera and microphone. If you use a computer, we recommend Google Chrome.

If you are unable to attend, remember to cancel your appointment on time. 

Read the cancellation terms

The services available in Lunna depend on your municipality of residence.

If you live outside the Western Uusimaa Wellbeing Services County, you will not see all services because the service selection is based on your home municipality.

Acting on behalf of someone else does not change the service selection — even if you act for a loved one living in Western Uusimaa, you will still not see all services. You can still contact most services even if you live elsewhere.

We can also guide you forward in Lunna when needed. 

When registering, you must enter your phone number, and you will receive a six‑digit verification code by SMS. Enter the number without the first zero.

If you don’t receive the code, check your phone’s spam or blocked messages folder.

How do I find the spam folder?(external link)

If registration still fails, check that your internet or VPN connection isn’t causing issues. Try another network or device if possible.

Most chat services and non-urgent messaging services in Lunna are free of charge. For example, the nurse chat consultation is free and corresponds to a nurse appointment at a health centre.

If you are referred from the chat to a doctor’s appointment, the same fee is charged as for other remote consultations, such as a video appointment or a care call.

Some other remote appoinments may also be subject to a fee.

More information is available on the client fees page.

Lunna includes both forms and questionnaires. Forms are available for customers to complete, while questionnaires are sent to you by a healthcare or social care professional. Both can be found in the same location in Lunna. You can complete forms on your own initiative, while questionnaires become visible when a professional has sent them to you for completion.

In the mobile app, forms and questionnaires can be found under My Information in the Activities section. In the browser version, they are available from the left-hand menu under My Information.

Before deleting your account, make sure you do not have any open conversations or upcoming appointments in Lunna.

Deleting the account:

1. Log in to Lunna with the account you want to delete.
2. Open My information (in the app) or Profile (in the browser).
3. Scroll down and select Delete account / profile.
4. Confirm by typing your full name into the field.
5. Select Continue / Delete account.

Once confirmed, you will be logged out, and your account and related data will be deleted within 48 hours.

You can register again once the deletion is complete.

Data processed in Lunna is not stored after the account is deleted.

Service‑related data is stored in the patient information system.

Data in Lunna is processed within Finland/EU in accordance with social and health care legislation and data protection requirements.

The Lunna data protection and privacy notice provides details on legislation and data disclosure.

More information is available on Client register for the digital service platform Lunna website.

Customer service provides guidance in the Lunna chat also without identification at lunna.fi(external link).

Customer service can also be reached by phone or email:

• Phone: 029 151 2000
• Email: info@luvn.fi
• SMS service for people with hearing impairments: 045 739 59250

Customer service is available on weekdays from 8:00 to 16:00.

Read more about digital support.