Digital Services and Support

Who is this service for:

Residents of the Western Uusimaa Wellbeing Services County.

About the service:

Lunna is the digital service platform for our wellbeing services county. You can use Lunna to easily contact health stations, maternity and child clinics, dental services, Senior Info, and general customer service.

Lunna - Digital services platform | Western Uusimaa Wellbeing Services County

Go to Lunna(external link)

Who is this service for:

Residents of the Western Uusimaa Wellbeing Services County.

About the service:

Our website provides digital forms for submitting feedback, contacting us, or applying for services. These forms are available on the relevant service pages and through our form service portal.

By logging into the form service, you can track the progress of your requests. To log into the service, you must authenticate yourself via strong identification.

Access the form service(external link)

If you would like to provide feedback on our services, you can do so through our dedicated feedback service:

Give feedback(external link)

If you cannot find the digital form you are looking for, contact our customer service:

Customer service contact information

Who is this service for:

• Inkoo, Karkkila, Kirkkonummi, Lohja, Raseborg, Siuntio, and Vihti maternity clinic customers
• Inkoo, Karkkila, Kirkkonummi, Lohja, Raseborg, and Vihti health station customers

About the service:

In the eHealth service, you can book an appointment at the maternity clinic or health station with a nurse or health nurse, for example, for vaccinations.

Go to eHealth(external link)

Who is this service for:

Residents of the Western Uusimaa Wellbeing Services County.

About the service:

The nursing home portal allows you to explore care homes for the elderly in Western Uusimaa. It includes all care homes owned by the Wellbeing Services County, as well as private and non-profit care homes contracted by the county.

Access the Nursing Home portal (in Finnish)(external link)

Who is this service for:

Elderly residents of the Western Uusimaa Wellbeing Services County who have difficulty moving outside the home.

About the service:

Join our Etäolkkari (“Virtual Living Room”) to meet other seniors via video calls. Meetings are held once a week using the Teams application. To participate, you will need a tablet, computer, or smartphone, and an email address.

Learn more and sign up (in Finnish)

Who is this service for:

Clients of preventive and early support services for children, young people and families in Espoo and Kirkkonummi.

About the service:

The Intervention Navigator is a digital assessment tool for people aged 12–19. It helps structure and map out psychosocial support needs. The tool also helps us to make these assessments more effectively. The Intervention Navigator is utilized within student welfare services.

Access the Intervention Navigator (in Finnish)(external link)

Who is this service for:

• Clients for oral healtcare.
• Clients for distribution of self-care supplies.
• Clients in Espoo for the following services: outpatient healthcare, oral healthcare, and preventive/early support services for children and young people.

About the service:

The Citizen’s Online Health Services portal allows you to:

• Fill out pre-visit forms and questionnaires
• Book appointments
• Communicate with a professional.

To access the service, you must authenticate yourself via the suomi.fi service. 

Log in to the Citizen's Online Health Services(external link)

Who is this service for:

• Clients of adult social services in Espoo and Kauniainen
• Clients of disability services throughout Western Uusimaa

Information about the service:

In the service, you can submit an application related to disability services, such as a transportation service application. Additionally, clients from Espoo and Kauniainen can apply for supplementary or preventive social assistance in the service. Please note that attachments cannot be added to the application after it has been submitted.

Log in to the Service(external link)

Who is this service for:

• Clients of social services in Hanko, Inkoo, Karkkila, Kirkkonummi, Lohja, Raasepori, Siuntio, and Vihti

Information about the service:

In the service, you can apply for supplementary or preventive social assistance. Please note that attachments cannot be added to the application after it has been submitted.

Log in to the service(external link)

Who is this service for:

Fee-based contractors and compensation earners contracted by the Wellbeing Services County, including informal caregivers, family caregivers, substitute caregivers, mentors, experts by experience, co-guardians, support persons, and personal assistants.

About the service:

Oima is an online platform for managing payments and travel expenses for contract-based earners.  In Oima you can:

• Record entries for care periods.
• View entries made by the Wellbeing Services County.
• Manage current and past contracts.
• Electronically sign new contracts.

To sign up, you’ll need an internet connection, an email address, and strong authentication methods.

Further information about Oima

Log in to Oima(external link)

Who is this service for:

Residents of the Western Uusimaa Wellbeing Services County.

About the service:

MyKanta allows you to view your health information and prescriptions. You can also submit prescription renewal requests in MyKanta. To access the service, you must authenticate yourself via the suomi.fi service. You can also use MyKanta to act on behalf of another person for healthcare matters. 

Log in to MyKanta(external link)

Read more about renewing prescriptions: Prescriptions and prescription renewal in MyKanta(external link)

Read more about acting on behalf of another person(external link)

Who is this service for:

Residents of the Western Uusimaa Wellbeing Services County.

About the service:

Parasta palvelua is an online platform where you view details of service vouchers granted to you. Additionally, you’ll have access to a comprehensive list of available service providers, along with their contact details, and price lists. You can view the list of service providers without logging in However, to see your service voucher details, you need to log in. To log in, you need online banking codes or a mobile ID.

Learn more and log in(external link)

Who is this service for:

Clients of mental health and substance abuse services in Lohja, Kirkkonummi, Karviainen, Espoo, and Hanko.

About the service:

The Therapy Navigator is a digital tool that helps you assess your life situation and identify potential issues affecting your mental well-being By completing the questionnaire before contacting your health station, you can speed up the evaluation of your care needs. 

Therapy Navigator(external link)

Family Path (Perhepolku) is an online course that includes research-based and expert information, tests, reflection exercises, and peer support stories.

Register on the website to access the course materials. After registration, you will be able to log in to the course.

Check out the online course(external link)

The Ella app is a user-friendly and fun mobile application that you can download from the Google Play Store or App Store. You can practice everyday digital skills, take virtual tours, or listen to the radio.

Read more about Ella Application

The goal of the wel-fare services is to increase your well-being and support your health. In the search engine of the well-being service, you can search for events and services that support well-being and health in your own area.

Learn more about the service

Mentalhub is an online service that provides reliable information, self-help programs, and service guidance related to mental health and substance abuse issues.

Go to MentalHub.fi(external link)

The Duodecim Omahoito service is a knowledge base compiled for patients with chronic illnesses. It supports and supplements self-care guidance provided by healthcare professionals during appointments.

Access Duodecim Omahoito (in Finnish)(external link)

Healthvillage.fi features 33 virtual houses built around different themes. They offer free information and support for those caring for their own or a loved one's wellbeing.

Learn more about the service at Healthvillage.fi (Terveyskylä.fi )(external link)

Terveyskirjasto provides reliable and up-to-date information on health and diseases.

The Terveyskirjasto website (in Finnish)(external link)

Our website has information about social and health services in plain language. The site also contains clear videos explaining how to, for example, book an appointment at a health center or dentist.

Go to the Information for Immigrants page from the link below:

Information about social and health services for immigrants | Western Uusimaa Wellbeing Services County

At Omaperhe.fi, you’ll find information and support for various stages of family planning and family life.

Visit the Omaperhe website(external link)

At the Kivenkolo community center in Espoo you can get help with digital services. Digital support is offered in cooperation with Espoo-Info. Kivenkolo is open from Monday to Thursday from 9 a.m. to 3 p.m. and on Fridays from 9 a.m. to 2 p.m. The address is Merisaapas 1 A, 02320 Espoo.

Read more: Kivenkolo Community Center | Western Uusimaa Wellbeing Services County

Hyte ry's digicafe Lähellä in Tapiola, Espoo offers help in using devices and applications. Volunteers offer safe and reliable digital support to all participants. 

Read more (in Finnish): Digicafe Lähellä helps citizens and organizations(external link)

Enter ry organizes digital tutoring sessions across Western Uusimaa. The instructors are volunteer peer tutors trained by Enter, who are themselves seniors.

Learn more and find your nearest guidance location (in Finnish): Enter ry(external link)

You can get digital support from the city of Espoo by making an appointment, as a remote service and from Espoo-info.

Read more: Espoo’s Digital Support(external link)

Espoo Adult Education Centre offers “Digitietoiskut” and “Tietotupa” guidance sessions, providing help with smart devices, software, and online services.

Read more (in Finnish): Espoo Adult Education Centre's Digital Support(external link)

The Helsinki and Uusimaa Visually Impaired Association (HUN) organizes activities to support visually impaired individuals. These include sharing information, demonstrating assistive devices, and offering guidance on how to get started using IT-based assistive technologies. The association serves residents in the Uusimaa region.

Read more: ICT-tuki | Helsingin ja Uudenmaan Näkövammaiset(external link)

In Kauniainen, you can receive digital support at the library, remotely, or through home visits.

Read more (in Finnish): Granin digituki(external link)

Granin Lähiapu ry offers digital support to all residents in Kauniainen. If you wish, volunteers can also come to your own home to provide digital support and guidance. Please contact the association by email: toimisto@graninlahiapury.fi.

Jadeyhteisö supports its clients in using digital services by offering guidance in their native language, peer support groups, and personalized assistance.

More information: www.jadeyhteiso.fi(external link)

Western Uusimaa has over 40 municipal libraries. Digital support is available by asking directly at the library or during special events. Libraries also collaborate with organizations to provide digital assistance. You can find contact details for libraries in Western Uusimaa through the links below:

Libraries in Espoo and Kauniainen: Helmet Libraries(external link)

Libraries in Hanko, Ingå, Raseborg, and Siuntio: Helle Libraries(external link)

Libraries in Karkkila, Lohja, and Vihti: Lukki Libraries(external link)

Kirkkonummi Library: Kirkkonummi Library Website(external link)

Lohja Digiseniorit provides guidance at Lohja libraries and at the Karjalohja town house (Kehrä). They also offer remote assistance and home visits.

Read more (in Finnish): Lohjan digiseniorit(external link)

Lähellä.fi is an online service that brings together organizations and their activity announcements.

Announcements related to digital support at Lähellä.fi service(external link)

At Naapuruustalo Matinkylä you can get help with using a computer, tablet or smartphone. The activity is organized by the Kalliola Settlement Association (Kalliolan setlementti ry). Bring your own device to the guidance. The address is Matinkatu 7, Espoo.

See when guidance is available(external link)

At the Routioseura association in Lohja you can get help with using a computer, tablet, or phone. Digital support is available at the public living room activities on Thursdays from 10 a.m. to 1 p.m. and 6 p.m. to 8 p.m. The address is Salmenmäentie 26 D, 08350 Lohja.

Go to the association's website (only in Finnish): https://www.routioseura.fi/yhdistys/(external link) 

Senioritalo offers guidance and digital assistance. You can receive digital assistance with or without an appointment. Senioritalo is located in Vihti at Asemantie 1 A, 03100 Nummela.

Read more (in Finnish): ViaDia Länsi-Uusimaa ry(external link)

SeniorSurf provides remote guidance for using computers or other digital devices. You can book an appointment by phone or with an online form.

Read more: SeniorSurf Remote Guidance(external link)

The Finland-Syria Friendship Association offers individual counseling and guidance for Arabic speakers. You can also call customer service if you need help due to a language barrier or lack of information.

Check opening hours and contact details: Visit SSYS webpage(external link)

The VESA initiative brings digital support to your home. You can apply for the service through an online form. Initially launched in Espoo, the VESA initiative has expanded to Lohja an aims to reach other areas of Western Uusimaa in the future. 

Read more: www.hyte.fi/eng/(external link)

“Verkosta virtaa” offers digital support through face-to-face and remote guidance. The instructors are trained peer advisors.

Read more (in Finnish): Verkosta virtaa -toiminta(external link)

Vanhusten Turva, an association for elderly individuals, provides free assistance in using digital devices. This support is available in various forms, including group sessions, informational events, one-on-one guidance, and a device-lending service. The association serves residents in Espoo, Helsinki, and Vantaa.

More details and group schedules available here: https://www.vanhustenturva.fi/askel-askeleelta-kohti-yhdenvertaisuutta(external link)

At the Community house in Espoo, located at Terveyskuja 2 B, small-scale digital support and guidance is offered on Wednesdays between 9.30 and 11.00 during group sessions called “Yhteinen aamu” (Morning together). You can get help, for example, with the installation of your phone or tablet. The activities are organised by the association Nicehearts ry.  

Explore the association:  Espoo - Nicehearts ry(external link) 

Need help navigating public services? The Public Service Info will assist you.

Go to Public Service Info website(external link)
 

Kela offers digital support over the phone and at service points. You can receive assistance with things such as completing online applications.

Kela digital support(external link)

Explore the MyKanta online service and its key features in a compact package.

Go to MyKanta website(external link)