Wish to reduce call-backs in the wellbeing services county – the digital platform Lunna to open on 9 April

Lunna, the platform for digital services in the wellbeing services county, offers clients a smooth way to contact social welfare and healthcare professionals either in the chat or the non-urgent messaging service.  

Based on client feedback and the wellbeing services county’s investigations, clients find especially the call-back system and the current vast array of different phone numbers to contact us challenging and unclear.  

Our goal is to encourage as many Western Uusimaa residents as possible to register as users in Lunna, reducing the need for call-backs. The services provided by the wellbeing services county continue to be available on-site and in the telephone service, but we recommend Lunna as the primary channel to contact the wellbeing services county.  

“Our goal is to encourage as many residents in the wellbeing services county as possible to register in Lunna,” announces Wellbeing Services County Director Sanna Svahn. 

The Lunna application can be downloaded on your phone in app stores from 9 April. Lunna can also be used on a computer at lunna.fi. 

In Lunna, clients are offered two different functions suitable for different situations. In April, the wellbeing services county will launch a chat service and a non-urgent messaging service for health stations, maternity and child health clinics, dental care, Senior Info, and the general customer service.  

“The chat service provides the client with a prompt reply within the opening hours, and it is also suitable for the management of urgent matters, such as identification of a new symptom at the digital clinic,” Sanna Svahn says. 

“The non-urgent messaging service is available around the clock, with the possibility to send a non-urgent message whenever it suits the client best. A member of the social welfare and healthcare staff will send the client a reply within three weekdays,” Svahn adds.  

Lunna is available in Finnish, Swedish, and English. The service requires strong authentication with online banking codes or a mobile certificate. The general customer service can be used without authentication. 

You will also be able to act on behalf of another person in Lunna if you have a proper authorisation, such as a Suomi.fi authorisation. Lunna can also be used by individuals residing outside the wellbeing services county. 

As a rule, the chat service and the non-urgent messaging service are provided free of charge in Lunna. If the client is redirected from a chat discussion with a nurse at the digital clinic to a discussion with a doctor, a health centre fee for the appointment may apply in the same way as for phone appointments. The clients are informed about any applicable fees before they are redirected to a paid service. Some other remote appointments are subject to a fee, as well. 

The service offer in Lunna will be expanded in May to encompass, for instance, rehabilitation services. In the autumn 2025, the goal is to open more services in adult social work, mental health and substance abuse services, and disability services. The first video appointments are also made available in the autumn.