Delays in non-urgent services at health stations
Our health stations’ non-urgent telephone service and the non-urgent messaging service in Lunna are currently experiencing delays. Our response times are longer than usual due to the introduction of a new patient data system. Please contact us only once, and only through a single channel.
The non-urgent services at several of our health stations are currently experiencing delays. This applies both to our telephone service and to non-urgent messages sent in the Lunna service. The delays are due to the new patient data system that we recently introduced.
We will respond to messages and calls as soon as possible, but waiting times may be longer than usual. Please be patient and wait for our response. We process contacts in the order in which they are received.
To keep the service running smoothly, it is important that you contact us through only one channel at a time: either by phone or through Lunna. Sending several messages about the same matter, or contacting us through several channels, slows down the service for everyone.
We are working to clear the backlog and aim to restore normal service times as soon as possible. We are also working through the backlog at weekends.
Our health stations are open as usual on weekdays from 8:00 to 16:00. We will help all our clients as soon as possible. Urgent care will continue to be provided in all circumstances.
Thank you for your patience during this challenging situation.