Give feedback
You can provide feedback on our services through the feedback service.
Feedback
In the feedback service, you can provide feedback or inquire about the services of the Western Uusimaa wellbeing area. We strive to respond to your feedback within five working days. The processing will be faster if you can specify the municipality and the service the feedback concerns through the menu.
The feedback service opens in a new window through the link below. Please note! The feedback service will be unavailable on Wednesday, 14 October, from 15.00 to 22.00 due to maintenance.
Objections
An objection is a statutory means of legal protection for clients and patients. You may submit an objection if you are dissatisfied with the social welfare or healthcare services you have received, the way you were treated or how your case was handled. You will receive a written response to your objection. If you wish to provide general feedback, suggest an improvement, express your appreciation or provide other feedback on a service, please use the feedback service as your primary channel.
We also use text message surveys to collect client feedback
After your visit, some clients will receive a text message requesting feedback on the experience.
- The sender will appear as “LUVN” or the number 18102. The data security of the survey has been ensured.
- Responding to the survey is free of charge.
- Feedback will be anonymous and not linked to the responder.
If you receive this text message, let your voice be heard! Your feedback helps us improve our services. We appreciate your input on what works and what could be better. Thank you for participating!