Objections
If you are unhappy with the service, care or treatment you have received through social welfare or healthcare services, you can submit an objection, either as a free-form letter, with an objection form or verbally, in certain special cases.
If a social welfare client or a healthcare patient is unable to submit an objection due to an illness, lowered mental capabilities or other similar reasons or if they are deceased, the objection can be submitted by their legal representative, relative or other person close to the client/patient.
Electronic form - objection(external link)
Please fill out the electronic form. You can also fill out the PDF file at the bottom of this page or send a free-form email to kirjaamo@luvn.fi.
Both social welfare and healthcare services must provide a written response to an objection within a reasonable amount of time after the objection has been submitted. The response must be justified.
Appealing a response given to an objection is not allowed.
Submitting an objection to social welfare does not limit the client’s right to appeal a decision as separately decreed. Submitting an objection also does not affect the client’s right to submit a complaint regarding their case to the authorities supervising social welfare.
In healthcare, submitting an objection does not limit the patient’s right to submit a complaint about their care or the way they were treated in relation to that to the supervisory authorities of healthcare services.
Additionally, if it comes to light during the processing of the objection that the patient’s care or treatment may result in a patient injury compensation or other compensation based on the patient’s rights or a disciplinary procedure regarding the healthcare personnel, the patient will be advised on how to initiate the case.
Claims for compensation from clients and patients are also examined as part of the objection procedure. Liability for compensation is provided for in the Torch Liability Act, and any disagreement regarding compensation is a private law matter that should be resolved by the court.
However, in clear cases of harm, the Wellbeing Services County may compensate clients and patients as part of its internal self-monitoring. In such instances, a separate office-holder decision is made concerning the payment of compensation. If necessary, the person handling the compensation claim will reach out to the client or patient for further information.
Personal injuries caused to the patient during health and medical care are compensated from the patient's insurance, and the matter is handled by the Patient Insurance Centre. In these instances, the patient is guided to file a patient injury report with the Patient Insurance Centre.