Social and Patient Ombudsman
You can contact the Social and Patient Ombudsman person responsible for social and patient affairs if you are dissatisfied with the treatment, sercice or care treatment you have received in social services and health care services as well as early childhood education
The person responsible for social and patient affairs can also be contacted by the customers' and patients' families and friends, municipal residents and partners working in customer and patient matters.
Social and Patient Ombudsman
- advises and guides on matters related to the application of the Patient Act, the Social Welfare Client Act, and the Early Childhood Education Act
- advises on matters related to the position and rights of the patient and client
- informs about the rights of the patient and client
- works to promote and implement the rights of the patient and client
- advises and, if necessary, assists in submitting a reminderadvises how a patient or client can initiate their matter with the competent authority.
Social and patient Ombudsman does not
- start investigating the matter of the patient or client
- make decisions nor has the authority to change decisions made by officials
- comment on the actions of the unit or its staff providing care or service
- interfere with the course of care or service
- interpret the content of documents
Terhi Willberg and Anne Hilander work as Social and Patient Ombudsmen in the Western Uusimaa wellbeing services county. The service is overseen by Marjo Tähtinen.
How to contact the Client and Patient Ombudsperson
You can contact us in the way that suits you best. We will respond to contacts submitted in Lunna within three (3) working days at the latest.
Digital services are an easy and secure way to contact us whenever it suits you.
Send a non-urgent message
Log in to Lunna with secure authentication(external link)
- Select Discussions
- Select the service Client and Patient Ombudsperson
Leave an anonymous contact request
You can also contact us without authentication.
Log in to Lunna without authentication(external link)
- Select Discussions
- Select the service Client and Patient Ombudsperson. We will contact you by phone.
Send an email
sosiaali.potilasasiavastaava@luvn.fi
If you wish to send encrypted email to the Client and Patient Ombudsperson, please use secure email for confidential matters.
To do this, enter https://turvaposti.luvn.fi(external link) in your browser or click the link and register your own email address in the service. After that, you can authenticate in the service using a personal link sent to your email address.
Contact us by phone
You can leave a contact request on our voicemail on Mondays from 10:00–12:00 and on Tuesdays, Wednesdays and Thursdays from 9:00–11:00 (except on public holiday eves and weekday public holidays). We aim to return calls as soon as possible.
Phone call costs
Advisor services are free of charge, but a fee is charged for phone calls.
Starting from 2024, the cost of a phone call (numbers starting with 029, 019, and 09, as well as mobile phone numbers) will be determined according to your phone subscription’s rate list:
- Local network fee when calling from a landline.
- Mobile phone fee when calling from a mobile phone.
- International call fee when calling from abroad.
Queuing is also chargeable. If you use a fixed monthly fee service package, check with your operator whether national subscriber numbers, i.e., calls starting with 029, are included in your service package. In the welfare area, we do not charge customers a fee in addition to normal phone charges.
The amendment to the Act on Electronic Communications Services section 65 came into effect on December 31, 2023. Calling national subscriber numbers may cost at most a local network or mobile phone fee (pvm/mpm).
Matters related to specialised medical care
HUS Patient Ombudsperson advises on matters related to specialised medical care.
See the contact details of HUS and HYKS patient ombudspersons here(external link)
The brochure also includes different language versions.