Distribution of self-care supplies
The Medical Supplies Unit provides medical supplies to clients for the treatment of long-term illnesses at home. Distribution follows our specific guidelines. To qualify, clients require a referral from a healthcare professional. Such referrals can be obtained from health centres or specialised medical care units, for example.
Conditions for receiving the Service
Necessary medical supplies are available at no cost to individuals with medically diagnosed long-term conditions lasting three months or more. The decision to grant free medical supplies is made by the client's primary healthcare professional who will also issue the necessary referral. Thereafter, the healthcare professional will regularly monitor the client's specific medical supply needs, as detailed in the client's care plan. Our centralised Medical Supplies Unit reviews all referrals before distributing medical products. The distribution of free medical supplies is based on the Health Care Act, the Act on Client Charges in Healthcare and Social Welfare, and on guidelines from the Ministry of Social Affairs and Health. Home nursing includes the provision of supplies for treating long-term illnesses as specified in the care plan. Detailed criteria can be found in the distribution guidelines.News
- If you are running low on self-care supplies, and this poses a health risk (e.g., running out of catheters or insulin administration equipment), please contact the unit responsible for your care. Note: Incontinence products are not considered emergency supplies.
- The messaging function of the Citizen Health Service ended on 28 September 2026. In future, you can send a non-urgent message to the distribution of self-care supplies via Lunna digital services if you have questions about your order or wish to submit a complaint regarding it. NOTE! Orders cannot be placed via the messaging function.
When placing your order, please consider the following:
- Delivery of self-care supplies takes about two weeks. Place your order well in advance. - Consider beforehand which products you will need and in which quantities. - Place orders for a three-month supply at a time. - We deliver self-care supplies to Posti pick-up points, parcel lockers, or, in some cases, directly to your home.
Ordering Medical Supplies online
We recommend using our electronic order form, accessible to those with a valid referral for free medical supplies. Ordering requires strong authentication with online banking codes or a mobile certificate.
Start by logging in to the Citizen's Health Portal(external link). Select " Anamnesis and forms" from the menu. The " Order form to receive medical supplies (Omahoitotarvikkeiden tilauslomake)" can be found in the list of forms.
If you have any questions or wish to make a complaint regarding your order, you can send us a message via Lunna(external link) digital services. NOTE! Orders cannot be placed via the messaging function.
If you are unable to act electronically on behalf of your child or family member, contact the distribution of self-care supplies, for example,via Lunna(external link) digital services.
Ordering Medical Supplies by phone
If you prefer to communicate by phone, you can leave us a call-back request on weekdays from 8.00–16.00 at 09 47636 405. We strive to return your call within a week and will attempt to contact you twice. Please note that we can only return calls to Finnish phone numbers and area codes.
Care equipment distribution instruction
We are in the process of updating the distribution guidelines for self-care supplies.