Health centres and appointment services
We treat and study both sudden and long-term illnesses. We support health and well-being, prepare certificates and statements as well as direct our clients to specialised medical treatment, if needed.
Basic-level appointment services refer to physicians' and nurses' appointments in social and health centres, well-being centres and health care centres as well as other specialist groups' services and appointments.
Basic-level appointment services treat and examine illnesses, issue health-related certificates and statements as well as support promoting health and preventing illnesses. Appointments are available remotely and in person. Remote appointments can be held by telephone or on video, for example.
Appointment services are available during office hours, either by telephone or in Lunna. In urgent matters, call requests are answered promptly, often within the same day. When contacting the clinic, the nurse or physician will make an assessment of your need for treatment, which specifies its urgency and need. The need for treatment may be initially assessed by telephone, but at the latest within three working days of the phone call. The necessary treatment must be provided within a reasonable time, as defined by current legislation.
In urgent cases, treatment must be arranged without delay. Urgent treatment refers to the immediate assessment and treatment necessitated by a sudden illness, injury, aggravation of a long-term illness or decreased ability to function, which cannot be postponed without aggravating the illness or injury.
Conditions for receiving the Service
The necessary care must be provided within a reasonable time frame, as defined by current legislation. Urgent medical care must be available according to what the illness or injury necessitates. For urgent matters that require attention within the same day, patients must be able to contact a health care unit without delay during office hours either by telephone or by visiting the unit. In urgent matters, call requests are answered promptly, often within the same day. The need for treatment may initially be assessed over the phone, but a final assessment will be conducted no later than within three working days following the patient's initial contact.Current issues at the health centres:
For the most recent announcements from our health centres, including any disruptions to services, please visit the webpage Current issues at the health centres.
If you want to provide us feedback, you can do that in the Western Uusimaa Wellbeing Services County’s feedback service.
Health Centre Contact Information
Select your home municipality from the drop-down menu to view phone numbers and appointment booking instructions for the health centres.
Health centre fees
The fee for a doctor's appointment at a health centre or remotely is EUR 28,20 per appointment (2025). The fee will be charged for the first three appointments during a calendar year. These appointments refer to both remote and in-person appointments.
Appointments with nurses are free of charge. However, a fee may be charged if a doctor's assessment is required in connection with a nurse's appointment.
The fee for an uncancelled appointment is EUR 56.70 if the client misses the scheduled appointment without an acceptable reason.
Read more about client fees in the Western Uusimaa Wellbeing Services County.
Reduction of or exemption from client fees in health and social services