Customer-centred approach and efficiency key aspects of the wellbeing services county’s disability services
We asked the residents of Western Uusimaa their first impressions of the new wellbeing services county’s disability services in March and April. A little over 200 residents filled in the survey. More than half of the respondents stated that they are hopeful or excited about the launch of the new wellbeing services county’s operations.
The survey was implemented via the Community of Western Uusimaa wellbeing services county platform. A little over 200 residents filled in the survey. Answers were received from all municipalities in the Western Uusimaa region.
The first of the questions was related to the quality of current disability services. The results were divided: 36.5% of the respondents stated that the current disability services provided by their municipality are of a very or fairly high quality, while 48% of the respondents did not find them to be high-quality services. Additionally, 15.5% of the respondents chose the option ‘no opinion’.
Municipal comparisons are not possible with such a small number of respondents (the proportion of respondents from some municipalities was less than two per cent, corresponding to fewer than five people).
Reform of healthcare and social welfare services is eagerly expected
More than half of the respondents (54.5%) said that they were feeling mostly hopeful or even excited about the reform of healthcare, social welfare and rescue services. One tenth was feeling neutral about the reform and a little over a third (35.5%) were not excited at all or chose the option ‘just thinking about the reform makes me feel anxious’.
Thirdly, the respondents were asked to select the five most important quality factors related to disability services in the new wellbeing services county. Taking the client’s needs into account was the most popular quality factor (90% of respondents). The next highly valued factor was capable personnel (74% of respondents) and the third most valued was an efficient service chain (63%). Fast access to services was at fourth place (60%), and the worker’s ability to listen and interact was the fifth highest ranked factor (52%).
Clients want to take part in preparations
The respondents had the option to freely write down their thoughts in a field at the end of the survey. These answers were varied, with some asking for open and transparent decision-making and others for more information on services and available support measures or disability services that can all be accessed easily with a ‘single window’ approach. Other answers highlighted better consideration of clients with an autism spectrum disorder or neuropsychiatric disorders in disability services as well as a generally clearer service path for this client group.
These answers can be seen as a comment on the current situation, meaning that better services were especially hoped for in the aforementioned matters. The survey results will therefore be utilised for services’ preparation work in the entire wellbeing services county.
Welcome to the client information events of Western Uusimaa disability services
The information events for Western Uusimaa disability services will be held via Teams in June and September:
Thursday 2 June 2022 17.00–19.00
Thursday 8 September 2022 17.00–19.00
The Teams link to the event will be published on this page a few days before the event.
Further reading: Disability services to be integrated into the Western Uusimaa wellbeing services county