Client invoicing status and payment

There have been delays in the invoicing of the wellbeing services county during the current year, particularly due to system challenges in the start-up phase. There have also been delays in the basic invoicing processes in the initial phase, which has slowed the delivery of invoices to clients. When the problems were corrected, the missing invoices were all sent to clients at once, but the situation has now normalised and future invoices will be sent to clients within the normal delivery times on a monthly basis.  

To ease the situation of clients, the invoices have a longer payment period than usual, 60 days. Clients are also given the opportunity to make payment arrangements if the 60-day payment period is not sufficient in this situation.

You can postpone the due date of an invoice for the Western Uusimaa Wellbeing Services County by contacting the Sarastia customer service either by calling 020 6399 400 (weekdays 8:00–16:00) or via e-services at https://asiakaspalvelu.sarastia.fi/#asioi-verkossa(external link). If you have other questions about invoice payment, please also contact the Sarastia customer service.  

For more information on the content of the invoice, please contact the wellbeing services county customer service on 029 151 2000 (weekdays 8:00–16:00). Our customer service will guide you to the right place.  

The wellbeing services county customer service can also help you if you find Sarastia’s service channels challenging. 

The invoices are primarily delivered as electronic invoices for companies or e-invoices for consumers. Private clients can activate the e-invoice order in their online banking service after receiving the first invoice. For further information about the various functionalities relating to e-invoices, please contact your bank. 

You can also receive invoices in the OmaPosti or Kivra service. More information about using these electronic mailboxes can be found on the OmaPosti(external link) and Kivra(external link) websites. 

Receiving paper invoices is also still possible. However, the Western Uusimaa Wellbeing Services County hopes that as many people as possible will choose electronic invoices.