Disruptions in the delivery of Telia’s invoices 

Update as of 6 October 2023, at 11.30: The disruption has been resolved, and Telia is now processing the accumulated backlog in the order of arrival.

Since the weekend, Telia has experienced problems with the delivery of invoices. As a result, invoices from wellbeing services counties fail to reach clients, and Telia’s purchase invoices are not being registered within the wellbeing services counties’ processing systems. 

This disruption affects all Telia customers. Unfortunately, we have no control over its resolution or timeframe. On Thursday, 5 October, Telia will conduct recovery measures for the invoice delivery system, which are expected to last several hours. Following this, processing the accumulated backlog is estimated to take an additional 6 hours. 

Should sales and customer invoices be delivered during this week, Telia will include a notice with paper invoices explaining the delay. The notice will also state: “The invoice has an extended payment period of one week beyond the stated due date. Direct payments will proceed according to the original due date.” 

To reschedule an invoice due date, please contact Sarastia’s customer service either by phone at 020 6399 400 (weekdays 8.00–16.00) or online at https://asiakaspalvelu.sarastia.fi/%23asioi-verkossa(external link). 

We regret the inconvenience caused by this disruption.