Updates on reimbursements for the invoicing error affecting Espoo clients of the Transport Services
In December 2023, Espoo residents who use transport services under the Social Welfare and Disability Services Act experienced an invoicing error. The issue affected client charge invoices for October.
The incorrect invoices listed the per-trip charge as either €310 or €155. We have addressed this error by compensating affected clients and issuing corrected invoices.
Regrettably, some clients with direct debit arrangements were still charged despite the issuance of credit notes. Our service provider is actively investigating the matter.
If you have settled an incorrect invoice with a due date of 11 January 2024, we will refund the payment to you. Sarastia will send a request for your bank account number. As soon as they receive your account number, Sarastia will refund you for the excess amount you paid.
For further information, please contact:
Passenger Transport Services, henkilokuljetukset@luvn.fi
Western Uusimaa Wellbeing Services County Customer Service, tel. 029 151 2070