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We encourage residents to make the most of digital services—and offer support in using them

13.1.2025 9.05Updated:13.1.2025 10.11
Photo: Community center Kivenkolo/ Western Uusimaa Wellbeing Services County

Western Uusimaa residents show a positive attitude toward digital services, as revealed by feedback gathered by the Wellbeing Services County and the 2023 Resident Panel survey. Digital solutions make it possible to look up wellbeing information, contact professionals, and fill out applications online. Still, to ensure everyone can benefit, it’s essential to offer help for those who need it.

In August 2024, Project Specialist Matilda Linnavirta began focusing on digital support for residents. As part of the project, she’s reviewing our current practices and collaborating with various actors to make digital services accessible for all.

“During fall 2024, we created a webpage that brings together the wellbeing services county’s digital offerings and the organizations providing digital support,” Linnavirta explains.

“Different residents have different support needs. Some just need to know what services are available and how to use them, while others require more detailed guidance—like how to operate a smartphone or computer. Partnering with organizations and municipalities is essential because it allows us to offer the broadest possible help,” she adds.

By working together, we strengthen digital skills and ensure everyone gets the support they need

Digital services are evolving rapidly, creating a need for guidance—both for residents and professionals. Currently, one in four Finns lacks adequate digital skills. While older adults often come to mind when discussing digital literacy, the reality is more nuanced and the need for support broader.

The elderly do make up a large proportion of those needing digital support, but, at the same time, many older adults are confident users who even tutor others. Younger people may also need help. Children and adolescents—while generally tech-savvy—may lack critical knowledge about safe internet practices. Support must also cater to diverse learning styles and the needs of non-native Finnish speakers.

”Helping residents navigate digital services is a complex task,” Linnavirta says. Thus, co-operation is needed between various actors, both authorities, organisations, and parishes. I don’t want to see anyone fall through the cracks because the right help wasn’t available.”

Omaperhe offers information and guidance for families in various life situations

The Omaperhe website serves as an online resource and directory for families with children—or those expecting a child. Project Manager Kaius Karlsson oversees its rollout and trains the wellbeing services county’s professionals to use it effectively.

Professionals must first understand Omaperhe’s features themselves before they can point residents in the right direction.

“We regularly host info sessions on Omaperhe.fi for our employees,” Karlsson says. “We cover how to use the site in day-to-day work and share helpful tips.  Ideally, professionals and clients will explore the site together to find the most relevant information and resources that address their specific needs.”

Designed to cover different life situations, Omaperhe provides research-based guidance on common family challenges, aiming to offer help and knowledge before problems escalate. The site brings together resources and services from the wellbeing services county and organizations. Recent updates include guidance on social media and digital device use—topics frequently requested by parents.

“It’s all about ease of use,” Karlsson explains. “Parents can start by selecting their child’s age group, and the site tailors the content accordingly. There are around 300 topics, and thanks to our translation feature, content is available in over 200 languages.  Users can even search for nearby services by municipality.”