Artificial intelligence revolutionising the way client information is recorded in family social work - "More time to be genuinely present with the client"
AI-assisted recording of client information has come to stay, and it is making daily work in the social sector smoother, more humane, and more effective.
A new AI-assisted recording tool, Gosta, has been introduced in family social work in Kirkkonummi, and it has brought substantial changes to everyday work. The introduction of the Gosta tool in Kirkkonummi is part of a broader trend in which artificial intelligence is integrated into the daily work of social services. The aim is to bolster client orientation and improve the accessibility of services
Social counsellor Jamila Heroum says that artificial intelligence has freed up time for client work and improved the quality of work.
“It has freed up a great deal of working time that I can use for other purposes, because I no longer need to spend an hour recording information – 15 minutes is enough,” Heroum says.
A pilot that grew into a daily tool
The use of the Gosta tool began as a pilot in May 2025, and its use has now expanded to the entire team.
“Initially, only two volunteers were involved, but now everyone in our team uses the tool,” Heroum explains.
The development work has involved close cooperation between IT professionals and social workers. Artificial intelligence makes it possible for employees to better focus on encountering client.
“I have noticed that I can be much more present during meetings with clients when I do not need to enter information on a computer or write it down on a notepad. I do not miss anything the client says, and this has made interaction easier, especially with young people,” Heroum explains.
Clients have also welcomed the new tool:
“Clients are always asked for their consent to use the tool, and clients have been very receptive of it. If they wish, they can read the entries made immediately after the meeting.”
Development has been swift, and feedback has an impact
The use of artificial intelligence tools is not only a technological reform but also requires the development of professional competence. The implementation model emphasises the transformation of AI understanding into routine practices – tools must be part of everyday routines, not separate experiments.
In the early stages, the entries produced by artificial intelligence were limited, but the quality has improved as a result of the development work. Professionals have actively provided feedback, to which developers have reacted quickly.
“The entries now include the perspectives of both the client and the employee, and artificial intelligence is able to pick out essential things from discussions, such as concerns,” Heroum says.
Although there are preconceptions associated with AI, Heroum sees it as an opportunity more than anything else:
“This will not cause people to lose their jobs but gives us more time to be with clients. The quality of the entries will improve and the clients’ entries will be up to date.”
The introduction of the Gosta tool in Kirkkonummi shows how artificial intelligence can support social service sector professionals in their everyday work - not by replacing people but by strengthening human encounters. When time is freed from recording information, we are given the time and space for what is at the core of social work: presence, listening, and building of trust. This is a step towards more effective and client-oriented social services in which technology genuinely supports people.
- Family centre