Social and Patient Ombudsman

The person responsible for social and patient affairs can also be contacted by the customers' and patients' families and friends, municipal residents and partners working in customer and patient matters.

Social and Patient Ombudsman 

• advises and guides on matters related to the application of the Patient Act, the Social Welfare Client Act, and the Early Childhood Education Act
• advises on matters related to the position and rights of the patient and client
• informs about the rights of the patient and client
• works to promote and implement the rights of the patient and client
• advises and, if necessary, assists in submitting a reminderadvises how a patient or client can initiate their matter with the competent authority.

Social and patient Ombudsman does not

• start investigating the matter of the patient or client
• make decisions nor has the authority to change decisions made by officials
• comment on the actions of the unit or its staff providing care or service
• interfere with the course of care or service
• interpret the content of documents

Jenni Henttonen, Terhi Willberg and Anne Hilander (Mon and Thu) work as Social and Patient Ombudsmen in the Western Uusimaa wellbeing services county. The service is overseen by Marjo Tähtinen.

tel. 029 151 5838.

Email: sosiaali.potilasasiavastaava@luvn.fi

You can leave a contact request on our voicemail on Mondays between 10 AM and 12 PM, and on Tuesdays, Wednesdays, and Thursdays between 9 AM and 11 AM (not on the day before public holidays or on public holidays). We aim to call back as soon as possible.

If you want to send encrypted e-mail to the person responsible for social and patient affairs, use secure e-mail in confidential matters. This is done by typing the  https://turvaposti.luvn.fi (external link) in your browser or clicking the link and registering your own email address in the service. After that, identification for the service takes place using a personal link, which is sent to your email address.

Phone call costs

Advisor services are free of charge, but a fee is charged for phone calls.

Starting from 2024, the cost of a phone call (numbers starting with 029, 019, and 09, as well as mobile phone numbers) will be determined according to your phone subscription’s rate list:

• Local network fee when calling from a landline.
• Mobile phone fee when calling from a mobile phone.
• International call fee when calling from abroad.

Queuing is also chargeable. If you use a fixed monthly fee service package, check with your operator whether national subscriber numbers, i.e., calls starting with 029, are included in your service package. In the welfare area, we do not charge customers a fee in addition to normal phone charges.

The amendment to the Act on Electronic Communications Services section 65 came into effect on December 31, 2023. Calling national subscriber numbers may cost at most a local network or mobile phone fee (pvm/mpm).

HUS Patient Ombudsperson advises on matters related to specialised medical care.

See the contact details of HUS and HYKS patient ombudspersons here(external link)

The brochure also includes different language versions.