AI Assistance in Recording Client and Patient Information

We have piloted Gosta Labs Oy’s Gosta application in our health and social care services for two years. The pilot with Gosta Labs has now ended. The pilot showed us that AI-assisted documentation can provide various benefits, such as saving time, reducing the documentation burden and allowing more time for interaction with the client/patient.

In autumn 2026, we will start using the AI assistant Tandem in our wellbeing services county. Tandem will be introduced gradually in different services. The aim is for all health and social care professionals in our wellbeing services county to be able to use Tandem in their work by the end of 2027. With Tandem, professionals will continue to be able to carry out AI-assisted client and patient documentation as well as other written tasks.

AI-assisted documentation helps the professional create a draft record of the appointment.

The professional always reviews and completes the draft personally before any information is saved. The AI does not make decisions and does not alter what is documented.

You will see the information recorded from your appointment in OmaKanta, just as before.

At the start of the appointment, the professional will tell you if AI is being used to support documentation.

You are allowed to refuse. In that case, the professional will document the information in the old-fashioned way.

Refusing or consenting will not affect the service or care you receive.

At the beginning of the appointment, the professional starts the recording in the application.

The application converts the conversation into text and uses it to generate a draft record. The draft is only a suggestion. It is not transferred directly into your client or patient records.

The AI extracts the essential points for the draft based on the instructions it has been given (for example, national documentation guidelines).

The professional reviews the text carefully and makes any necessary corrections. Only then is the information saved in the client and patient information system.

No permanent audio or text file is created from the recording, and the conversation is not stored in its entirety as a single file.

During the trial, we are actively collecting feedback from our professionals. We would also welcome your experiences via our feedback channel.

In 2025, the Ministry of Social Affairs and Health funded the expansion of AI-assisted documentation in our wellbeing services county. The project was part of the broader "SOTE-AI" project portfolio coordinated by DigiFinland.

Further information:

Project Manager
Piia-Mari Söyrilä
piia-mari.soyrila@luvn.fi