The system change may cause delays and changes in customer billing
The system change may cause delays and changes in monthly billed customer fees, such as fees related to home care or housing services in Western Uusimaa welfare services county.
The next launch of the client and patient information system in Western Uusimaan welfare services county is scheduled for the 17 May 2026.
The reform will not affect the client’s service, and clients do not need to do anything because of the change.
Invoices may include charges for multiple months
The system change may cause delays in monthly billed customer fees ja a single invoice may include charges for more than one month. In such cases, a longer payment period will automatically be given for the invoice.
Any delays will affect only client fees billed monthly, such as fees related to home care or housing services. Rent invoices will be sent as usual. No significant delays are expected in visit fees either, such as charges for oral healthcare or physician services.
Extending the payment period
If an invoice has not yet reached its due date and previous invoices have been paid, the payment period can be extended. In such cases, please contact Sarastia customer service either by calling 020 6399 400 (weekdays 9.00–13.00) or using the online service.(external link)
More information on client charges is available on our website.
- Disruption notice