Acting on behalf of another individual in social and health services

You can authorize another person to act on your behalf at the health station. The authorization is given with a written power of attorney.

Include the following information in the power of attorney:

• The name and personal identity code of the person giving the authorization
• The name and personal identity code of the authorized person
• The period of validity of the authorization (start and end date, or valid until further notice)
• A clear description of the matters the authorized person is allowed to handle
• The signature of the person giving the authorization, as well as the place and date

Deliver the power of attorney to the health station in person. The health station records the consent and its limitations in the patient information system. The consent may be valid for a fixed period or until further notice. You may withdraw your consent at any time by informing the health station in writing.

Please note that this consent does not apply to digital services. On this page, you will also find instructions for acting on behalf of someone in digital services.

As a client of oral health services, you may authorize a designated person to manage your matters on your behalf. The authorization becomes valid once you have completed the written authorization form and personally submitted the signed consent to the Western Uusimaa oral health care unit.

FORM: consent for acting on behalf within oral health services

Please note that this consent does not apply to digital services. On this page, you will also find instructions for acting on behalf of someone in digital services.

You can manage another person’s matters in digital services. Below you will find instructions for each service.

The right to act on behalf of another person is checked through Suomi.fi e‑Authorizations using the Population Information System, with the exception of the Citizen’s Online Health Service (luvn‑terveytesi.fi), which requires a separate form.

If you find it difficult to handle your affairs yourself, you can give another person consent to act on your behalf in disability services. Giving consent is always voluntary.

You provide your consent by completing the authorization form available on this page. You may also draft the authorization in free format, as long as it includes the details of both the authorizer and the authorized person, as well as a clear description of the matters the authorization covers.

With the authorization, you can give another person the right to:

• submit an application and attachments related to disability services
• receive information about the processing of the application and decisions
• receive information about other matters you specify
• participate in appointments on your behalf

Submit the signed authorization to the disability services unit, where the consent and its scope will be recorded in the client information system. The consent can be withdrawn at any time, for example by submitting a cancellation form to disability services.

Note! A service provider cannot act on the client’s behalf with an authorization in matters that affect the service they produce.

Form: Authorization for Disability Services(external link)

Form: Cacellation of Authorization in Disability Servies(external link)

In the Lunna Customer Service chat, you can ask for advice on acting on behalf of another person. You can contact customer service even without strong authentication.

Go to Lunna(external link)

You can also contact us by phone or email:

• Phone number: 029 151 2000 (local network/mobile charge)
• Email: info@luvn.fi
• Text message service for people with hearing impairments: 045 739 59250

Customer service is open Monday to Friday from 8:00 to 16:00.

More information about digital services and digital support.