Acting on behalf of another individual in social and health services

Acting on behalf of another individual (Health stations)

You can authorise another person to act on your behalf by providing them with a power of attorney.

The power of attorney must include the following information:

The name and personal identity code of the authoriser.
The name and personal identity code of the authorised person.
The duration of the authorisation, specifying the start date. The authorisation can also be valid until further notice.
The specific actions the authorised person is permitted to take on your behalf.
The authoriser’s signature, location and date.

Please hand in the signed power of attorney in person at the health station. The authorisation and any limitations will be recorded in the client information system. You may authorise someone for a fixed period of time or until further notice. You can revoke the authorisation by notifying your health station in writing.

Please note that authorisations granted in the Suomi.fi service to act on behalf of another person do not give permission to act on behalf of another person at a health station. The authorisation can only be used in our digital services.

To act on behalf of another person at a health station, you always need a separate authorisation, personally handed in at the health station.

Digital services (for instance appointment booking online)

You can authorise another person to act on your behalf in digital health services by giving your consent with a Suomi.fi authorisation.

More information and instructions: suomi.fi/e-authorizations(external link)

Note: This authorisation does not cover services at regular health stations or phone services at health stations – For this purpose, you need to use a separate authorisation.

Lunna - Digital services platform

Acting on behalf of a minor

You may utilize Lunna on behalf of a minor under the following conditions:

You are the child’s guardian.
The child’s guardians have granted you authorization to manage matters related social welfare services and healthcare matters.

Acting on behalf of a minor is not possible if:

The child is under custody.
The terms of the child’s custody agreement prohibit such actions.
Either you or the child are subject to a non-disclosure order.
The child lacks a valid personal identity code.

Your eligibility to represent a minor will be confirmed via Suomi.fi e-Authorizations, using data from the Population Information System. You can review your own information at the Suomi.fi online service under the Registers(external link) section.

For further information on acting on behalf of a minor and possible restrictions, please refer to the Suomi.fi e-Authorizations instructions under the Acting on behalf of a minor(external link) section.

Acting on behalf of an adult

You may utilize Lunna on behalf of an adult if the individual has granted you authorization to manage matters related social welfare services and healthcare matters.

However, acting on behalf of an adult is not possible if:

Either you or the individual you wish to represent are under a non-disclosure order.
The person lacks a valid personal identity code.

You can apply for or grant authorization to manage matters related social welfare services and healthcare matters via the Suomi.fi e-Authorizations pages under Grant and request authorisations.(external link)

For further information on granting this authorization, please refer to the Suomi.fi e-Authorizations instructions under the Person's mandates(external link) section.

If an individual is unable to independently authorize someone on Suomi.fi e-Authorizations due to reasons such as lack of competence or identification means, please refer to the following webpage: Granting mandates if you are unable to use electronic services - Suomi.fi(external link)

Contact information

If you encounter issues while acting on behalf of someone else, please contact our customer service. Our customer service and switchboard are available on weekdays 8.00–16.00 at tel. 029 151 2000 and via email at info@luvn.fi. For the deaf and hard of hearing, we have a text messaging service at 040 739 59250.

For support and guidance on using the Suomi.fi authorizations, visit: Public Service Info(external link)

You can authorise another person to use health care e-services on your behalf. To do this, complete the authorisation form available on this page. This form allows you to grant another individual permission to access and use the healthcare e-services within Espoo’s systems on your behalf. The authorisation applies to the following e-services:

Health services appointment booking (dental care, child and maternity health clinics, health stations, school and student health services)
Self-care and Health File
SMS reminders
Background information questionnaires

To activate this authorisation, personally deliver the signed form to one of the city's healthcare units (e.g., a health station, child and maternity health clinic, school or student nurse, or dental clinic). The healthcare unit will then enter the authorisation and its specified limits into the patient information system. You can authorise someone for a fixed period of time or until further notice. If you wish to cancel the authorisation, fill out the cancellation form, also available on this page, and submit it to a healthcare service location in Espoo.

Parents or guardians are responsible for the well-being of their children under 18. However, if a minor has reached an age and developmental level where they can make informed decisions about their healthcare, they may choose to deny their parents access to their health information.

The healthcare e-services are for managing information related to arranging health and medical care. If an individual over the age of 12 wishes for someone else, such as a parent, to use Espoo’s health services on their behalf, they must provide consent for this. (In other words, authorisation to act on their behalf). Parents cannot access their underage child’s health information without the child’s consent. Additionally, children under 12 who are capable of making decisions about their own care can choose to deny their parents access to their health information. In this case, the parents cannot use e-services on the child’s behalf.

FORM Authorisation (health care e-services)(external link)

Cancellation of authorisation, Espoo(external link)

Acting on behalf of a minor

Your eligibility to represent a minor will be confirmed via Suomi.fi e-Authorizations, using data from the Population Information System. You can review your own information at the Suomi.fi online service under the Registers(external link) section.

For further information on acting on behalf of a minor and possible restrictions, please refer to the Suomi.fi e-Authorizations instructions under the Acting on behalf of a minor(external link) section.

Acting on behalf of an adult

You can apply for or grant authorization to manage healthcare matters via the Suomi.fi e-Authorizations pages under

Grant and request authorisations.(external link)

For further information on granting this authorization, please refer to the Suomi.fi e-Authorizations instructions under the Person's mandates(external link) section.

If an individual is unable to independently authorize someone on Suomi.fi e-Authorizations due to reasons such as lack of competence or identification means, please refer to the following webpage: Granting mandates if you are unable to use electronic services - Suomi.fi(external link)

Acting on behalf of another individual (Disability Services)

If you find it difficult to manage your personal affairs, you can authorise somebody else to handle your matters with Disability Services on your behalf. An authorisation is always voluntary.

You can give the authorisation by filling in a form which you can find at the bottom of this page. You can draw up a written free-form power of attorney provided that it includes all necessary details about the authoriser and the authorised representative, and information specifying the matter for which the power of attorney is prepared.

You can authorise another person to handle the following matters with the Western Uusimaa Wellbeing Services County Disability Services on your behalf:

submit applications and appendices related to disability services
obtain information about the processing of an application
obtain information about the content of decisions regarding disability services
obtain information about other matters specified in the authorisation
attend meetings on your behalf

Please sign the form and deliver it to the Disability Services where the authorisation and its limitations will be entered into the client data system.

You can cancel the authorisation by filling in a cancellation form and delivering it to Disability Services. You can find the cancellation form at the bottom of this page.

Please note that a service provider cannot act on behalf of the client using a power of attorney in matters that affect the service that is being provided.

Acting on behalf of another individual (Health stations)

Digital services (for instance appointment booking online)

Lunna - Digital services platform

Acting on behalf of another individual in Lunna

Espoo

Hanko, Inkoo, Karkkila, Kauniainen, Kirkkonummi, Lohja, Vihti, Raasepori and Siuntio

Acting on behalf of another individual (Disability Services)

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