AI development in Western Uusimaa Wellbeing Services County

Artificial intelligence is used to support the documentation work of social welfare and healthcare professionals. The solution converts, for example, speech into text and helps structure client data into a structured format. The aim is to reduce the time spent on documentation and support professionals in their work.

AI generates suggestions for entries, but it does not make decisions or record data automatically in client information systems without the professional’s approval. The professional reviews and, where necessary, edits all entries before they are saved.

The solution makes use of spoken and written information generated in client situations. Data is processed securely and in compliance with legislation in social welfare and healthcare information systems.

https://www.luvn.fi/fi/tekoaly-apuna-asiakas-ja-potilastietojen-kirjaamisessa

Artificial intelligence is used to support real-time interpretation in situations where the professional and the client use different languages. The solution converts speech into another language and supports interaction in client encounters.

AI is not responsible for the content of the interpretation; it functions as an assistive tool. The professional assesses the accuracy of the interpretation and is responsible for ensuring that the client correctly understands the information provided.

The solution processes speech generated in conversational situations. Data is processed securely and with due regard for data protection in secure environments, and the data is not used for other purposes.

https://www.luvn.fi/fi/reaaliaikaisen-tekoalytulkkauksen-kokeilu

M365 Copilot is a tool for our staff that supports text production, summarization, and information processing in documents, emails, and meeting notes, for example.

AI generates suggestions and drafts, but it does not make independent decisions and does not replace human judgement. The user always evaluates the generated content and is responsible for its accuracy before it is used.

The solution utilises materials processed by the user, such as documents and messages, in accordance with access rights. Data is processed in line with the organisation’s information security practices.

Artificial intelligence is used for translating texts to support staff in their work. The solution helps produce multilingual content and understand messages received in different languages. The translation application focuses on translations between Finnish, Swedish and English.

AI produces translation suggestions but is not responsible for the final content of the translation. The user checks the translation and edits it where necessary before using it.

Data processing complies with the organisation’s data protection and information security practices. Communications related to decision-making, client or patient safety or other critical topics are carried out by the translation team.

The HR bot answers staff’s general questions, for example relating to holidays, employment relationships, benefits and procedures. Its aim is to make it easier to find information and improve the availability of services.

AI recognises the user’s question and directs it to the correct predefined answer or source of information. It does not make decisions concerning staff and does not handle individual matters without human involvement.

Where necessary, the bot directs the user to an HR specialist. Data is processed securely in the organisation’s systems.

Artificial intelligence is used to support client guidance by providing information about services and helping find the right service for the client’s situation.

The solution provides answers to questions or helps find the right information, but it does not make decisions concerning the client. The professional is responsible for the final guidance and service solution.

AI processes the questions presented by the client and searches for answers to these for the professional. Data processing takes into account data protection and the safety of the service environment.

Artificial intelligence makes it possible to translate website content into different languages so that services are more accessible to different language groups.

The translations are produced automatically, and AI is not responsible for the final accuracy of the content. The content is continuously reviewed and improved. The solution is supported by the wellbeing services county’s glossary.

The solution processes public content on the website. Data is processed safely, and the translations are not used for other purposes.

Artificial intelligence is used on LUVN’s website in a client-facing chatbot service that helps users find information about the services of the wellbeing services county and directs them to the right content. The aim is to improve access to information and make it easier to use the website.

Chatbot recognises the question posed by the user and provides an answer or directs them to the right content on the website. AI does not make decisions concerning the client and does not handle individual matters independently; it functions as a tool for retrieving information.

Chatbot primarily utilises LUVN’s public website content as well as predefined sources of information. It does not make any decisions related to the client.

Where necessary, the user is directed to contact a professional or other service channels. Data is processed securely, and the service is continuously developed based on user feedback.