Up-to-date information on the invoicing
There have been delays in the invoicing for home care and housing services in the Western Uusimaa Wellbeing Services County since March 2026. The delays are due to a change in the client and patient information system, which has disrupted invoice delivery and slowed down the correction of incorrect invoices. The delays do not affect all clients. We sincerely apologise to our clients for the inconvenience.
Updated 24.9.2026
The wellbeing services county is continuously working to clear the invoicing backlog, but some of the delayed invoices are not expected to be processed for several more months.
We sincerely apologise to our clients for the inconvenience.
Guidance for clients
1. If you have not received an invoice: You do not need to contact the wellbeing services county.
The missing invoice will be sent as soon as possible. Because of the delay, you may receive an invoice that includes charges for several months. The charges may also be divided between several invoices, in which case you may receive more than one invoice for the same month.
2. If you need more flexibility in paying an invoice: Contact Sarastia
Delayed invoices automatically come with a three-month interest-free payment period. Clients will not incur any additional costs or be subject to debt collection measures as a result of delays caused by the wellbeing services county.
If you need more than three months to pay or wishes to arrange an instalment plan, you can contact Sarastia customer service. The invoice can also be paid in instalments before the due date.
Sarastia customer service: 020 6399 400 on weekdays between 9:00 and 13:00.
3. If there is an error or anything else is unclear: Contact the Western Uusimaa Wellbeing Services County
If there is an error or anything else is unclear: Contact the Western Uusimaa Wellbeing Services County’s customer service by calling 029 151 2000 on weekdays from 8:00 to 16:00 or online through the Lunna digital service platform.
If the invoice concerns a deceased relative or someone else close to you: The wellbeing services county will automatically take this information into account when issuing invoices. If you have questions about the contents of the invoice or the invoicing matters of the deceased person, contact the wellbeing services county’s customer service by calling 029 151 2000 on weekdays from 8:00 to 16:00 or online through the Lunna digital service platform.
Customer letter distribution starting 24 September
Starting Thursday, 24 September 2026, the client letter will be distributed to clients and, where necessary, to their loved ones or legal guardians as follows:
- Home care: The letter will be handed to the client at home during a home care visit.
- Housing services: The letter will be delivered to the client’s home and emailed to their legal guardian. A loved one will receive the letter during a visit or by email.
- Support for informal care: The letter will be sent to the client by post or, if they use email, by email.
The letter can also be downloaded below. (in Finnish and Swedish)