Senior Info provides advice and guidance

The Senior Info counselling service provides information and advice on services for the elderly by phone or e-mail. The service’s client advisors help to map the life situation of an elderly person and the possible need for different services.

In other words, people access services for the elderly through Senior Info, based on an assessment of service needs. Services can be granted if a person meets the criteria.

“The Senior Info counselling service can provide information and service guidance if a person is concerned about their ability to cope with daily life. After assessing the life situation of the elderly person and the support they would like to receive, we refer the person for a more comprehensive service needs assessment if necessary. In this case, Senior Info will make a visit to the elderly person’s home,” says Client Relations Manager Anni Rönnmark from Senior Info.

You can contact Senior Info if you’re concerned about the situation and coping of a person who is close to you. It’s easy to submit a notification of concern by telephone, e-mail or using an electronic form.

You can also call Senior Info if you want information produced by professionals to support your own well-being or that of your loved one.

“The Senior Info counselling service can provide advice when a person is suffering from loneliness and missing the company of their peers. Among other things, client advisors direct clients to the Olkkari activities that support well-being. 

The Senior Info counselling service was unified on 1 December.

“The service was previously divided into eastern and western counselling services. Elderly residents of the wellbeing services county and their loved ones can now reach the Senior Info counselling service via one phone number and one email address, regardless of their municipality of residence,” explains Rönnmark.

The idea behind the unification was the need to improve and harmonise the service provided to Western Uusimaa Wellbeing Services County’s clients.

“ The unified Senior Info allows us to respond to residents' contacts more quickly. Having access to the information systems used throughout the wellbeing services county also reduces the time spent investigating each case. Our goal is to better meet the needs of Swedish-speaking clients in the future,” explains Rönnmark.

One outcome of the harmonisation project was a paper service guide published in early 2024. The guide is intended to facilitate the everyday life of ageing and elderly people who do not have the skills or possibility to search for information on the luvn.fi website. The ‘I need help or advice’ contact form is also still available on the website,” says Rönnmark.

The Senior Info unification project involved further development of the Services for the Elderly website. Information on preventive services and activities to promote the wellbeing of the elderly in the Western Uusimaa region has been collected on the Hyvinvointiaikääntyneille website (in Finnish and Swedish).

It is important to remember that Senior Info does not handle health care-related reservations. In that case, you should contact the health centre in your area. In case of sudden changes in health, contact your own health centre or call the emergency number 112.

“It is not possible to book health care appointments via the Senior Info service. For example, prescription renewals and appointments with a physician or dentist are always handled through your own health centre or dental unit,” explains Rönnmark.

Question: 
Can I book health centre or dental clinic appointments via Senior Info? Can I ask about laboratory results via Senior Info?

Answer: 
No, you can’t. Health services will provide assistance in health-related questions.
In life-threatening situations, call 112.

Question: 
I am a home care client, how can I contact my team?

Answer: 
You can find the contact information for your area on the luvn.fi website: enter the search term Home care contact information

Question: 
Where can I find information about paying an invoice and payment periods? 
Where can I find information about changing the due date of an invoice?

Answer: 
You can find this information on the website Client invoicing (in Finnish and Swedish).

Question: I don't have a prescription or my prescription has run out. How can I renew my prescription?

Answer: Contact the party that prescribed the medicine or contact your own health centre. Senior Info cannot help with prescription renewals.

Question: I am not satisfied with the service I have received, and I would like to give feedback.

Answer: You should primarily contact the service provider to discuss any shortcomings. You can also provide feedback electronically on the website Give feedback

Question: I have received a decision that I am not satisfied with. How can I apply for a change in the decision?

Answer: You can send an appeal for rectification of a decision made by a social welfare official to the section for individual matters operating under the County Board of the Western Uusimaa wellbeing services county. The appeal for rectification must be made within a period of 30 days after being informed of the decision. Appeal for rectification

Question: I can't use the bus, and I don't have any family members who can help me run errands outside my home. What help could I get?

Answer: 
Health care journeys
For more information on taxi transport related to health care, go to the Kela website at www.kela.fi/transport-by-taxi(external link)

Recreational and errand journeys
If you are unable to use public transport or taxis due to your physical functional capacity or financial situation, you may be entitled to a transport subsidy under the Social Welfare Act. The subsidy is intended for shopping and errand journeys and for maintaining social contacts. You can apply for the subsidy by contacting Senior Info. A transport subsidy granted under the Social Welfare Act is intended for people over 65 years of age.

Contact Disability Services to apply for transport support granted under the Disability Services Act. Further information is available on the  website Transport service for persons with disabilities

SENIOR INFO
seniori-info@luvn.fi
Tel. 029 151 2270  Open on weekdays from 9 am until 3 pm,

Call rates

The costs for phone calls (numbers starting with 029, 019, 09, and mobile phone numbers) are determined according to your phone subscription’s rate list:

• Local network rate for calls from a landline.
• Mobile charge for calls from a mobile phone.
• International call rate for calls from outside Finland.