The Service Path to Physiotherapy – How to Become a Client

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I Would Like to Book a Physiotherapy Appointment

To schedule an appointment, please directly contact the physiotherapy unit. Within primary healthcare services, physiotherapy is the primary option in when you need professional help for musculoskeletal symptoms and mobility-related challenges.

Within primary healthcare services, physiotherapy is the primary option in when you need professional help for musculoskeletal symptoms and mobility-related challenges. You do not require a doctor's referral for seeing a physiotherapist. Contact details can be found via the link below.

Physiotherapy | Western Uusimaa Wellbeing Services County

In Espoo, appointments can also be booked online. Through the online system, you can book a consultation or assessment appointment for physiotherapy for yourself or for your child aged 8–14 years. The system also allows you to reschedule or cancel appointments. Access the online booking service here:

Citizen's Online Health Services(external link)

If you experience additional general symptoms—such as fever, weight loss, or just feeling ill—you should contact your local health station's appointment booking. Significant trauma, active cancer, or osteoporosis are also reasons to seek assistance at your health station. Contact details for health stations can be found via the link below.

Health station services | Western Uusimaa Wellbeing Services County

Appointments for people with hearing disabilities

If you have a hearing disability, you can book or cancel an appointment by text message, tel. 045 7395 9273. Include your name, date of birth and reason for the appointment.If necessary, we will send follow-up questions by text message.

Call rates for calling and queuing to a Western Uusimaa Wellbeing Services County phone number beginning with 0291.

Physiotherapy for adults:

Personal session (including direct access): EUR 17.30
Remote session: EUR 8.65

Group sessions and remote group sessions:

1–3 group sessions: total EUR 12.80
4–6 group sessions: total EUR 25.60
7 or more group sessions: total EUR 38.40.

Remote group session:

1–3 group sessions: total EUR 6.40
4–6 group sessions: total EUR 12.80
7 or more group sessions: total EUR 19.20

Read more about all client fees in health and social services: Client fees for social welfare and health care services | Western Uusimaa Wellbeing Services County

Cancelling an appointment

You can cancel your appointment by leaving a message on tel 029 151 2710. You can also cancel your appointment 24/7 by text message, tel. 045 7395 9251. Include your name, date of birth and the appointment you want to cancel.

Cancelling an appointment for people with hearing disabilities

If you have a hearing disability, you can cancel an appointment by text message, tel. 045 7395 9273. Include your name, date of birth and the appoinment you want to cancel.

What Is Physiotherapy?

Physiotherapy is centered on movement, functional ability, and general health. Physiotherapy is the primary option when you need professional help for musculoskeletal symptoms and mobility-related challenges. Access to physiotherapy does not require a referral; you simply schedule an appointment. Physiotherapists are available across the entire Western Uusimaa Wellbeing Services County. However, certain services—such as children's physiotherapy and lymphedema therapy—are centralized to certain locations. We offer both urgent (direct access) and non-urgent physiotherapy appointments. Physiotherapy services can be accessed easily, and we also provide group therapy options.

You may consider physiotherapy if you experience/have a need for any of the following:

Acute or ongoing musculoskeletal pain (e.g., neck, back, shoulder, hip, or knee).
A need for lifestyle guidance (such as managing heart disease or diabetes)
Pelvic floor muscle training
Pediatric (children's) or adolescent physiotherapy and assessments for infant motor development
Pre- or post-operative rehabilitation
Post-fracture recovery
Neurological rehabilitation
Physiotherapy during pregnancy or postpartum
Management of chronic pain or persistent symptoms
Balance difficulties

Physiotherapy treatments are evidence-based, individually tailored, and focused on active exercises leveraging your personal strengths.

Urgent physiotherapy is intended for individuals over 16 with recent musculoskeletal symptoms (started within last six weeks). During your appointment, the physiotherapist may issue sick leave or consult a doctor if necessary. Direct access is arranged through nurse assessments or the centralized rehabilitation appointment system. The assessment may also be made by a physiotherapist. The Western Uusimaa Wellbeing Services County prioritizes prompt access to physiotherapists rather than appointments with doctors or nurses. If you have a fever, your symptoms result from an accident, or you are under 16, contact your local health station directly.

Non-urgent physiotherapy includes medical rehabilitation for individuals of all ages, provided via in-person appointments, remote appointments, home visits, or groups. Common reasons to book a non-urgent appointment include ongoing musculoskeletal symptoms, fall prevention, chronic pain management, a need for lifestyle coaching, managing a chronic illness, and rehabilitation after fractures. Appointments don't require a referral. Comprehensive assessments, however, require referral by rehabilitation planners from the wellbeing services county. Note: Lymphatic decongestive therapy always requires a medical referral.

Group rehabilitation suits individuals whose rehabilitation goals can be achieved in a group and group-based therapy is deemed suitable (for example, when group interaction and peer support matter). Common examples include groups for functional capacity improvement, neurological rehabilitation, and aquatic exercises.

Group rehabilitation is provided based on an individual physiotherapeutic assessment and treatment plan. Your suitability for group sessions is evaluated during a functional capacity assessment, and referral to a group is always made via an initial individual appointment.

A physiotherapist will assess your situation before participation in physiotherapeutic group activities. In these groups, you will work according to your personalized program—developed jointly with your physiotherapist in advance. Progress is periodically reviewed, with personalized home exercises and follow-up plans provided. Depending on your progress, you may continue with group sessions, individual therapy, or other suitable services.

Therapy can also be provided as a combination of individual and group sessions, with careful attention to maintaining the overall effectiveness of the rehabilitation.

Physiotherapy Appointment

Before attending your appointment, it is advisable to complete a background information form. his form helps you to clearly articulate your symptoms and enables the physiotherapist to familiarize themselves with your condition in advance.