Invoicing in dental care
We answer your questions on invoices, prices and payment arrangements.
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Extensions for due dates and other inquiries regarding invoice payments
In matters related to payments, please contact Sarastia, Sarastia Oy customer service tel. 020 6399 400.
Invoices and prices in dental care
The total amount of the invoice consists of the visit fee and the procedures performed on you. For example, tooth filling can be expressed as 1-3 surface filling, depending on the extent of the procedure, which describes how many tooth surfaces have been treated. The appointment fees of different professionals are different. See the exact amounts on the client fees page.
If you want to ask about the contents of the dental care bill or customer prices, you can contact us around the clock by sending a non-urgent message through the Lunna.fi(external link) e-service, we will respond to the message within three working days.
You can also call us on weekdays from 8 a.m. to 3 p.m. and leave a call-back request.
Requesting an administrative review
You have the right to contest an invoice, even if it has already been confirmed as valid. To contest an invoice, you must submit a written request for an administrative review. Please primarily submit your request for an administrative review through the electronic form Request for an administrative review(external link) (Form in english will be updated soon)
Alternatively, you may email your request form to kirjaamo@luvn.fi or send it by postal mail to the following address: Kirjaamo, PL 33, 02033 Länsi-Uudenmaan hyvinvointialue.
If you need to extend the due date for an invoice, please contact Sarastia at tel. 020 6399 400. You can do this to ensure that the invoice does not go into debt collection while your administrative review request is being processed. Please note that we cannot extend due dates for dental care invoices.
Annual payment ceiling
Information about the annual payment ceiling: Annual payment ceiling | Western Uusimaa Wellbeing Services County.