Customer service

You can reach our customer service and switchboard at 029 151 2000 or via email at info@luvn.fi.

For the deaf and hard of hearing, we have a text messaging service at 045 739 59250. We provide guidance on general matters and direct you to the appropriate service. Please do not write personal information. Appointment-related matters cannot be handled via text message service.

We are available Monday to Friday from 8:00 to 16:00.

Feel free to contact the centralised customer service of the Western Uusimaa Wellbeing Services County for assistance with any of the following:

• You need further details about our services.
• You can’t find the information you’re looking for on our website.
• You want us to connect your call to a specific service.
• Help with filling out electronic or paper forms.

You are welcome to call us with any concerns you may have. However, please be aware that we do not have access to client and patient information systems; we cannot view your scheduled appointments, for instance. For booking or cancelling appointments, please contact the respective service unit.

Evaluations of treatment or service needs are always carried out by the specific service unit.

Besides calling, you can also reach our customer service by emailing info@luvn.fi. 

You can find the Western Uusimaa Wellbeing Services County’s customer telephone numbers in the telephone directory(external link), or on the individual page of each service.

If our service uses a callback model (you can submit a callback request), we will attempt to contact you at least twice. If we are unable to reach you, please feel free to call us again if the matter is still relevant.

The email addresses are firstname.lastname@luvn.fi.

Starting from 2024, the costs for phone calls (numbers starting with 029, 019, 09, and mobile phone numbers) are determined according to your phone subscription’s rate list:

• Local network rate for calls from a landline.
• Mobile charge for calls from a mobile phone.
• International call rate for calls from outside Finland.

Please note that you will be charged for queuing. If you have a package subscription with a fixed monthly fee, it’s advisable to confirm with your service provider whether nationwide subscriber numbers (those beginning with 029) and landline numbers (calls starting with 019/09) are included in your plan. The Wellbeing Services County does not charge clients any additional fees beyond the standard call rates.

The amendment to section 65 of Act on Electronic Communications Services came into effect on 31 December 2023. The cost of calling to nationwide subscriber numbers cannot exceed the local network rate or mobile charge (indicated by the acronyms pvm/mpm).