Right of access and other client´s rights in the services

• To request information or documents about yourself, submit a data request under the Data Protection Regulation.
• For correcting inaccurate personal data, request rectification under the Data Protection Regulation.
• To exercise other data protection rights granted by the Data Protection Regulation, submit a request under the Data Protection Regulation. Please specify the right you wish to use in the additional information field of the form.
• You can also request data about yourself by submitting a data request under the Openness Act. 
  Requests under both the Data Protection Regulation and the Openness Act are treated similarly.
• To request information about another person as an involved party, submit a data request under the Openness Act.
• For information on which healthcare or social welfare professionals have accessed your personal data or to whom your personal data has been disclosed, make a log data request.
• To request data pertaining to healthcare or social services of a deceased person in order to review or exercise your interests or rights, you need to submit a request for a deceased person’s personal data.
• To request access to public documents of the Wellbeing Services County, submit a request for access to public documents.

Data and data correction requests can be made electronically with strong authentication, or on paper at the Registry Office, where your identity will be verified.

For in person requests, please arrange an appointment by emailing kirjaamo@luvn.fi or calling 029 151 5835. The Registry Office is available weekdays from 9.00 to 15.00. We are exploring options to establish additional service points throughout the Wellbeing Services County.​

If you are unable to use electronic forms or visit the Registry Office in person, you can make a data request by sending a letter to the following address: 

Kirjaamo
PL 33
02033 Länsi-Uudenmaan hyvinvointialue.

Alternatively, you can submit your request to kirjaamo@luvn.fi by using the Turvaposti secure email system.

When making your request via letter or the Turvaposti email system, please include the following information:

• Your full name.
• Your personal identity code.
• A detailed description of the information you’re seeking and the relevant time frame.
• The municipality where you received the service related to your request.

Providing detailed information is essential for data retrieval, as the wellbeing services county utilizes multiple information systems and maintains paper archives in various locations. Because we are unable to verify your identity through these methods, the requested information will be mailed to your address registered in the population information system.

You can also request your recent information, such as the records of your current visit, verbally at the service point of the wellbeing services county. To obtain the documents, your identity must be verified at the service point. The documents can be handed over to you directly if the amount of requested information is reasonable and there are no obstacles to providing the documents.

You can also authorise someone else to make requests on your behalf. For lawyers, licensed legal counsels, and public legal aid attorneys, an unlimited power of attorney is sufficient. It must include the date, the authoriser’s signature, and name in block letters. The Wellbeing Services County will confirm the representative’s status as a lawyer, licensed legal counsel, or a public legal aid attorney.

For authorised representatives other than those mentioned above, the power of attorney must include:

• Details about the authoriser and the authorised representative
• Information on what the authorisation pertains to
• The authoriser’s signature, name in block letters, and date.

Online: The authorised representative must identify themselves using the Wellbeing Services County’s electronic form and submit a personal data access or correction request on behalf of the authoriser. The power of attorney must be attached to the request.

In person: The authorised representative needs to present the power of attorney at the Registry Office and verify their identity. They should attach the power of attorney to their request and then complete either the Request for access to personal data or the Demand for rectification of personal data form.

Requests for information will be processed within the legal deadlines. In 2025, we will be moving to a new system for processing requests for information, which will result in a delay in processing requests. Currently (17.11.2025), we are redirecting requests received in week 44 for processing.

To facilitates the specification of data requests, the Document Publicity Description page provides a list of data stored in the Wellbeing Services County’s care register and information pools. The information systems behind these pools and their respective data sets are categorised by data group.

Document Publicity Description webpage.

For more details on data protection and how your personal data is processed within the Western Uusimaa Wellbeing Services County, you can contact the data protection officer at:​

Data Protection Officer​

P.O. Box 33, 02033 Western Uusimaa Wellbeing Services County​
email: tietosuoja@luvn.fi

Please use the Turvaposti secure email system to send sensitive and secret information.