Student welfare services

Student welfare services include healthcare services for pre-primary school children, school and student health services as well as school social worker and psychologist services from pre-primary education to upper secondary education.

Student welfare services work with the rest of the educational institution staff to promote inclusion and wellbeing in the school community, striving to prevent problems. We also support the learning, health and wellbeing of individual pupils and students. Student welfare services are mainly provided in educational institutions at all levels of education.

Guardians can also receive guidance and counselling related to matters such as school attendance, studies and parenthood.

You can contact any professional in student welfare services. We will assess and agree who can best support you.

Contact us

Please contact student health services by phone, by email (we recommend using secure email), or by sending a non-urgent message to a nurse via Lunna. To contact your school's counselor or psychologist services, you can send a message via Wilma. However, please note that Wilma should not be used to send personal social or healthcare information. Contact details can be found on your school's website or notice board.

Students can come and talk to the nurse, school social officer or psychologist whenever their door is open. You can also visit the nurse and the psychologist without an appointment during their walk-in hours. The walk-in hours are stated on the door of the reception room or on the notice board.

Service fees

Student welfare services are free of charge.

A fee of EUR 56.70 is charged in student welfare services for missed, uncancelled appointments with the public health nurse, doctor or psychologist (does not apply to the services of the school social worker). The appointment must be cancelled by 12:00 noon on the previous weekday at the latest. You cannot cancel appointments in Wilma. The fee is not charged from customers under the age of 18.

Health examinations in school health care

Contact the school nurse

Contact the school health care nurse

by phone (contact information can be found on your institution's website and bulletin boards)
by coming to an open reception time with a non-urgent message
via Lunna(external link)
by email (we recommend using secure email).

Book an appointment

You can book an appointment for a face-to-face or remote consultation with the nurse at your educational institution by phone, during open reception, and digitally:

Espoo and Kauniainen(external link) | Centralised school health care in Espoo

Inkoo, Raasepori, Siuntio, Kirkkonummi, Lohja, Vihti, Karkkila(external link)

For medical care services, turn to the health centre.

Remote appointment

Guardians can participate in a health examination or other meeting with the public health nurse with a video appointment.

If you want to participate remotely in a pre-agreed meeting, contact the public health nurse well in advance and provide your email address. The public health nurse will send a Teams link to your email.

Cancelling an appointment

Appointments have to be cancelled by 12 noon on the previous business day. Note that you cannot cancel an appointment in Wilma.

Cancel an appointment:

by calling the public health nurse or leaving a voice message or text message (mention the child’s name and date of birth and the time and date of the appointment you want to cancel)
in Espoo, you can use the online service to cancel an appointment that was booked online
at the public health nurse’s open reception

Senior employees in school health care

The student health care services in our wellbeing services county are available to you regardless of your municipality of residence if you study full-time in upper secondary education entitling you to student financial aid in the county for at least two months. The services are also available during on-the-job learning and work experience periods.

During the first year of study, student health care includes an opportunity to attend a health examination with a public health nurse and a preliminary health examination for call-ups, which includes a health examination with a public health nurse and a physician.

Public health nurse appointments are also available for matters related to lifestyle, vaccinations and communicable diseases, sexual health and contraception, relationships and mental health.

Contact the school nurse

Contact the student health care nurse

by phone (contact information can be found on your institution's website and bulletin boards)
by coming to an open reception time with a non-urgent message
via Lunna(external link)
by email (we recommend using secure email).

Book an appointment

You can book an appointment for a face-to-face or remote consultation with the nurse at your educational institution by phone, during open reception, and digitally:

Espoo and Kauniainen(external link) | Centralised student health care in Espoo

Inkoo, Raasepori, Siuntio, Kirkkonummi, Lohja, Vihti, Karkkila(external link)

For medical care services, turn to the health centre.

Remote appointment

You can participate in a health examination or other appointments with a public health nurse with a video appointment.

Cancelling an appointment

The fee for a missed appointment is EUR 56.70 for people aged over 18. The fee concerns the student welfare services of public health nurses, doctors and psychologists. The fee may be charged if the customer or their representative has booked an appointment for health care services and the customer has, without an acceptable reason, missed the appointment without cancelling it beforehand. 

Appointments have to be cancelled by 12 noon on the previous business day. Note that you cannot cancel an appointment in Wilma.

Cancel an appointment:

by calling the public health nurse or leaving a voice message or text message (mention your name and date of birth and the time and date of the appointment you want to cancel)
if an appointment was booked online, you can also cancel it in the online service (Espoo, Raasepori, Kirkkonummi, Inkoo, Karkkila, Lohja, Siuntio, Vihti)
at the public health nurse’s open reception

Enquiries: Client fees for social welfare and health care services

Senior employees in student health care

The work of a school social officer is focused on social relationships, strengthening functional capacity and promoting students’ holistic wellbeing.

Here are some topics you can talk about with the school social officer:

coping with everyday life and changes in your life situation
studying and attending school
emotional life and mental health
motivation and increasing resources
friendships, intimate relationships or family situation
challenges in interaction

Talking with the school social officer is always confidential and voluntary. School social worker services are part of social welfare services, and information generated in client work with the school social officer is recorded in the social welfare client register.

Senior employees in school social officer services

A school psychologist is a health care professional specialised in mental wellbeing and the psychology of learning.

Here are some topics you can talk about with the school psychologist:

learning and related challenges
concentration and coping in everyday life
emotional life and mental health
Interpersonal relationships

Conversations with the school psychologist are voluntary and confidential. Information generated in client work with the school psychologist is recorded in the social welfare client register.

Centralised service

Notice 27.10: The Swedish-language service of the centralised psychologist service is exceptionally busy. We aim to clear the queue as soon as possible. We apologize for the resulting delay in responses.

Our wellbeing services county has a centralised psychologist service for educational institutions that do not have their own designated psychologist.

You can submit a call-back request in Finnish, Swedish or English on Mon-Thu from 9:00 to 15:00 at +358 29 1513300 The service is open during school term.

Your number will be recorded in the system only when you call at the abovementioned times and hear the message: “Your call request has been saved in our system, we will call you back as soon as possible.” Make sure to listen to listen to the call and instructions to the end.

Senior employees in psychologist services

Student welfare in pre-primary school

Health examinations in school health care

Health examinations in student health care

Vaccinations and communicable diseases

Vaccines included in the national vaccination programme for children and young people are administered at your child health clinic or in school or student health care.

Sexual health and prevention of pregnancy

We share information on contraception and methods of contraception as well as advice on sexual health matters.

More information

The anti-FGM network Our Wellbeing Services County has established an anti-FGM network dedicated to preventing female genital mutilation and helping victims.

Youth Shelters (Finnish Red Cross)(external link) Youth Shelters help around the clock, every day of the year. We can offer a young person a safe place to spend the night, if necessary, and help by means of discussion. The family members of a young person can also receive help in matters related to parenting, for example.

The Finnish Central Association for Mental Health(external link) The Finnish Central Association for Mental Health is a non-profit organisation for anyone who has experienced mental health problems. If you are looking for information, help, peer support or hope, we are here for you.

Väestöliitto - Young people(external link)(external link) At the Family Federation of Finland, we support youth and young adults in their personal relationships and sexual well-being.

We offer youth and young adults low-threshold online services(external link) that can be contacted anonymously. Our experts discuss sexuality and personal relationships with young people under the age of 20 in a sexual counseling chat. You can join the chat from the link which is located the on right corner down this page.

Boys phone(external link)(external link) Poikien Puhelin (Boys phone) is a helpline telephone and web service that offers information and chat support for boys and young men.

Poikien Puhelin is a telephone and chat service for all boys and young men under the age oft 20. We are here for you if you need someone that listens to you or someone to talk with about matters and situations of your everyday life. We lend a listening ear and offer someone to speak with, as well as useful information for many kinds of situations and problems.

SETA ry(external link)

Fragile childhood(external link) Fragile childhood provides information and support for those who suffer due to childhood parental alcohol misuse. We want to increase everyday wellbeing and prevent overgenerational problems.

Ohjaamot(external link) If you don’t know where to start, start at Ohjaamo! The One-Stop Guidance Center is a place where you can get help in matters related to work, education and everyday life. Almost 70 One-Stop Guidance Centers across Finland provide information and guidance fast and based on need. Moving on in your life - guidance for persons under 30 years of age

Omaperhe offers information and support for everyday school life

Is your school-aged child getting enough sleep, should you intervene in your teenager's screen time usage? Omaperhe provides information, support, and guidance for healthy everyday life.